The older black lady with the roll hair style at the front desk on the 3rd floor is HORRIBLE , she is very unpleasant!!! Many of us are already in there to take a an extensive test and her attitude and demeanor just makes it so much worse . She needs to be fired because of her attitude and unprofessionalism. I arrived at this testing center on June 21st at 730am , before even stepping foot in the door on the 3rd floor the lady immediately had an attitude and said “you don’t have a mask don’t come in here , come back when you have a mask “!!! That’s the first impression I received as soon as I walked in , after getting my mask from Wawa there were a few people standing by the door that were afraid to walk in and ask questions because of how bad her attitude was . If you don’t like your job you should’ve stayed home . Then there was an issue regarding the location, the Pearson locations were mixed up and it was not clear on which location was what . So instead of the front desk lady trying to help and alleviate the problem SHE MADE IT WORSE !!!! She’s very inpatient and spoke to us as if we were children !!! This is unacceptable for a business, her people skills are at a zero !!! It was too early in the morning for her to have such an attitude!! So it was my turn to get checked in she told me “you knew you wasn’t supposed to be here “ as I’m trying to explain to her that this was the location I picked and this is what address came up , she completely disregarded what I was saying and cut me off . Things like this does affect the outcome for many , the way she treated me was uncalled for . As it doesn’t cost to be kind especially if your job consists of customer service!!!!! Thank god I was able to test at the new testing center on 7800 southlane, the other lady I encountered was very nice and helpful !!!