I went in to take the NCLEX exam, and they didn’t scan my palm veins. After I asked twice because I was pretty sure I had to do it, I was told that the machine wasn’t working and she was able to bypass it on her end. It is now nearing a week since I took the exam and I haven’t been able to get quick results. I just received an email from the NCSBN stating that I have to go to a different testing center to capture my palm veins. When I called this center to make them aware of the issue (so it wouldn’t happen to anyone else) I was met with an attitude and blame. No apology was made, they just said well there was a software issue and you should have been told to come back later. I was never instructed by anyone at that center to come back in. Save yourself the stress and take the test elsewhere.