I have been trying to take the same test for over a year. The keep rescheduling me because of Covid. When I finally got a test date, the representative at the Jacksonville office would let me take the test. Two weeks late I get an email stating he was wrong, he should have let me test and a full refund. Now less than week out, they reschedule me AGAIN. I have lost thousands of dollars because if this nonsense! I tried no stars, but you can't post a review without at least 1 star.