Avoid this testing center, I agree with the previous negative review submitted by Andy P. Judy the administrator is one of the worst people I have seen when it comes to customer service, she is rude heartless and ruthless.
My wife was scheduled for 8.00 AM exam. We arrived 35 minutes late due to a sever snow storm covered the whole Chicago area, 100’s of flight were canceled, many accident on the highway traffic jam etc..., I called the center and Judy answered the phone and I told her I will be late du the bad weather which she knew about it, she told me to continue driving, when we got to our destination she said to my wife that she can’t take the exam, I tried politely to ask her to let my wife to take the exam but she refused and she asked me to rudely to leave the room, I ended losing $200.00 the testing fee which is not refundable plus I lost a whole day income because I took the day off.
She did not put inconsideration the bad whether and how far we came from, neither that I had my 16 months old baby with me in this bad snowy roads. I will never go back to this nasty testing center again and I don’t want to see this fat lady and her fat nasty assistant any more.