I had a really great experience. The person at the desk (when you walk in) to get you ready for the exam made sure you read a pamphlet that has instructions on what to do before, during, and after the exams. He calls your number up to make sure you have any questions before proceeding. Please make sure you bring at least two IDs if one does not work for them! Make sure you turn your phone off in front of them and turn it into your locker of your choosing. After they get your signature, handprint, and picture of you-you move forward to the proctor of the exam. They have you do a full body security sweep on yourself (never had to do that before), they look at your glasses (if you have any), and they ask you to pull your hair up to look behind the ears. I cannot imagine the stuff people do to cheat on certain exams!! They make sure it is a calm and quiet environment for you to test in. If you need a break and you forgot to bring a snack, they do have vending machines in the break room. I would recommend this place over the others I been to. I only gave it 4 out of 5 because they keep the place cold inside when it was cold outside. I was freezing in the testing room. Oh and they will not let you bring in your coat in the testing room.