The testing center was clean and pleasant. The people working there were super nice, informative, and efficient. I came prepared with everything I needed (gov. issued photo ID, signature confirmation on a debit card, both unexpired) as it was very clearly stated that I could not bring expired/temp IDs/cards. The work stations were clean and the head phones had disposable wrappings on them so that they were clean for each test taker. I'm sorry, but if you get a cold after taking a test it's your fault for not washing your hands and you can contract a cold just about anywhere so blaming a test center and dinging it stars because you got sick is just ridiculous. I've taken 3 separate tests here over the past 7 years and I've always had a good experience.