I would've given this facility 5 stars had i known in advance what I was in for prior to taking a major exam such as the Boards. However, the people working there were efficient and courteous, some more than others. I want to especially compliment the woman working in the back who enters you into the testing room, I think for some reason her name was Theresa (it may not be, but she reminded me of a Theresa)...I was visibly nervous and told her I was, as well. She was proficient in her job and asked all the questions. She checked every orifice of my body, which I learn is standard and only made me more nervous - but proceeded to tell me I was going to do fine - and offered solace that she was watching and if I needed anything I could raise my hand and she would be in. She said she had faith in me. (Obviously more than I did in myself at that time, bc the procedure going into the test for the first time mimics visiting an inmate at a maximum security prison...and yes, I have been there too...quite intimidating)
Im not sure why the facility got poor reviews, the people I dealt with were quick, courteous and knowledgeable.