Reviews of Pearson VUE Test Center - Greenville, SC

by Shannon Bryant

on 11/23/2022

Walked in the center and was asked by the reception if I read the sign? I was was sorta in shock and asked what sign? She said go back out side and read it on the door I was a little embarrassed … I was thinking I did something wrong but clearly this was just what she was making everyone do that came in after me. The door had the covid policy about mask being optional basically on the door and some other sign that was useless information( not supposed to read information) so I made it clear to the lady how I felt about the way she was approaching everyone who came in and making them exit to read the dumb sign ( this same sign is at the receptions desk in clear view) . I said if you are asking people to read the paper on the door then also put a sign that says read this before entering!!!! She ignored my comments and then ask me to take my picture and for me to smile and look deep in the camera for 5 minutes basically … she kept saying it’s not working oh move closer, put your chin up, put it down, back up … as I’m watching the blue light flash and as soon as I look away she’s like I got one. I think she was just trying to take a bad picture out of spite since I said what I said about if you are going to require people to read something then put a sign that says to do so) and she did succeed at that ( I saw it when I went to the next room… I didn’t recognize myself for a moment. Needless to say y’all need to get your stuff together, even when she had my passport and drivers license that both had the same signatures she asked if that was my legal signature…. Sure The lady doing the exam was very sweet and friendly. She complimented me and I had no issues with her.

by Eric Youmans

on 12/19/2022

I'll echo all of the other negative reviews, especially Shannon's. The place is clean inside, the temperature was fine (maybe because it was cold outside), and the location is not in a bad area. I thought about giving them a three because the second lady right outside the testing area was very friendly, but the elderly lady up front needs to straighten up. It appears that she's been allowed to act the same way for years based on these reviews. I walked up and one guy was headed to his locker. No one else was in the waiting area. I stood in front of this lady for a good 30 seconds while she just looked straight down in silence and refused to acknowledge my presence. She asked me what my name was and how to spell it and after a few seconds, said she couldn't find it. I told her the time of the exam and offered my candidate ID, and she found it shortly after. She asked if I read the sign on the front door and I said no. I'd glanced at it, but I was more concerned about getting signed in and taking my exam. She handed me a piece of paper, said go read the sign, then read what she handed me and have a seat. I read it, it was about Covid protocol. Came back in (again, no one was in there besides us), and stood near the desk while reading what she'd given me... she flat out told me to have a seat. I was already agitated, but that really ticked me off. Then when I handed her the paper, she asked me if I saw the sign directly in front of me. I said yeah it's the same one that was on the door. I put two forms of ID in front of her. Of course she said she needed two forms of ID... I slide them half an inch closer to her. She told me to sanitize my hands and to get ready for the hokey pokey before she had to take two right hand palm vein scans, two left hand palm vein scans, then two more right palm vein scans. She mentioned something about turning around and that's what it's all about, but I wasn't in the mood. Then I had to stare at the camera for an inordinate amount of time because she couldn't get something going. I think she took some joy in it like Shannon mentioned. One of the top 3 worst pictures I've ever seen of myself lol. I walked back to the testing area and had to give the next lady (much friendlier) my name, and provide another palm vein scan. I had to show that I had nothing in my pockets, had to roll up my sleeves and she checked my ears and head for whatever people use for cheating. The computer took forever to load the exam, but was snappy once I got started. The chair would not adjust and the keyboard looked to be the lowest quality keyboard that you can buy. I had to raise my hand to leave once I was done. You can't just stand up and walk out. Yet another palm vein scan and I headed back to the front. I've said palm vein more today than I ever have in my life. I didn't see the front desk lady, so I went to my locker to get my stuff. She was right inside the room next to the lockers eating some chips. She came out and asked me to spell my name again before she handed me my results. She said Merry Christmas, but I just wasn't feeling the holiday spirit. I really don't want to go back here, but if I want to take another ISC2 exam, this is the closest location. The next closest is Clemson. I don't know what this lady's problem is, but she needs to retire or find another job. It's almost like she's playing some psychological game to get people flustered when that's the absolute last thing that's needed right before taking a technical exam. Yanking my chain about a Covid sign and making me walk back and forth when she could've just let me read it where I was standing (and then asking if I saw the one in front of me) is next-level pettiness.

by Bradley Steele

on 12/13/2022

Horrible experience. The site wouldn't allow me to edit and add the suffix after my last name that matches my DL. That was important in the directions they require.. so, they had to call their management to see if I was allowed. My buddy scheduled his exam and took his appointment confirmation letter today from pearson vue and they told him he was not in the system. The lady at the front desk is disgruntled and confused. I'd recommend going to another pearson vue or completely different testing center if allowed.

by Chris Utsey

on 04/12/2022

This is a follow up to a complaint and response after testing for NBCC in August. Let me Begin by saying I'm sensitive to heat and tight spaces. I arrive to check in and found the environment to be unusually warm inside for the 9th day of August. I asked the receptionist about the temperature and even asked was it comfortable in the back.? She replied, "I'm not sure, we have a time trying to keep the temperature right in here. I filed an environmental comaint. I was never offered a chance to reschedule as one of the two women in the office later told the testing board. Totally not true. Just Be Honest!! I entered the back testing area to find it to be even warmer with approximately 12 bodies computers etc., adding to thr temp. Is it the first 30 minutes to settle down and cool especially while wearing a mask. I completed the test and went online to read the handbooks information on such a problem. I filed a timely comaint on paper and sent by email. I was later told this wasnt acceptable. This was later used against me. I went on to file a complaint about the temperature as I felt it negatively affected my health and performance. This is not the issue. The problem is The receptionist lying for no reason. After filing, the board received a response from Pearson saying there was a problem with the AC on that day(sounds like admission to the said complaint-my point) however, he was provided an opportunity to reschedule and did not. LIE! This was never discussed. I asked a question, she answered. Thst was it. The testing board went on to believe these people and every person that I tried to speak to afterwards were all on one (low lying)Accord; to deny the claim. It seems to be all about money and not assisting to the best of their ability those entrusted to their services. This seems to be more for profit and a move to bill for testing as often as possible. It seemed orchestrated. Almost scripted-as if this was a typical response. It was the saddest, most desperate move I've seen by a company of its kind. We are made to trust blatant fraud!? I called the center and customer service numerous times. During the first call Thomas promised a refund in 10 days . He actually watched the tape and noticed I was wiping sweat and uncomfortable. That never happened . After further follow up with Teresa and Fred , it was mentioned that I didn't file the claim on site . No one mentioned this. Of course, not. Another part of the plan. Once again, scripted fraud. The local Center has yet to get back to return follow-up calls, and currently theres no answer. I went by about five times and there was no one on location. It's' believed they may have temporarily moved due to circumstances. Guilt!! Bottom line:Callie Marino denied my claim for a woman who lied to save her butt. She did not extend the offer to retest. Others involved are Shonnette Rangle, Sandy Trousdell from cce-global. No one asked this woman for proof nor was I asked any questions. Simply took one side. Most of the reviews on Pearson are poor. If you have a problem, complain, get an attorney, whatever you need to do. Like and share

by Nate Bryson

on 04/30/2019

I don’t normally complain but I have had to deal with Judy twice now at the front desk. Both times eating chips while handling my items. Today she had a terrible attitude when I walked in but did apologize because she “didn’t recognize me” whatever that even means. Had the girls before me doing the hokie pokie “ to break the ice” which was holding up the whole process. Then kept asking me why I wasn’t smiling.. well Judy I’m trying to take a test.. and you’re rude and unprofessional. A professional place needs professional employees, everyone else was great.

Google Reviews