Very disappointed by how rude the front desk woman was at the Arlington TX location. I think her name was Nelia (bangs, glasses, 50ish years old). The rude woman was no longer there when I completed my test, so I asked the new front desk employee who the morning woman's name was. She was very hesitant to give me the name, but said it might be "Nelia". No smile, no eye contact, and she ripped the plastic container away from me as I tried to place my keys into it and snapped "NOT YET"?? After one of my scheduled breaks, I went to the back room to check in and was told to go to the front desk to check in since Brenda was busy with another student and she didn't want to eat into my allotted time. As I walked to the front, Nelia snapped "go to the back to check in" and I explained that I was told to check in up front. Nelia proceeded to say "I'm clocked out sooo..." and then went to the back to yell at Brenda for sending me to the front. Her unprofessional and RUDE behavior affected my test taking. Bad experience after paying $500 to take the test. A pleasant, CUSTOMER SERVICE oriented front office person would be a much better environment for a student taking a test that determines their future. I have worked customer service for 15+ years and would never treat anyone the way she treated my classmates and myself...