My recent experience at this Prometric location was excellent! Barbara, Mitchell, and another gentleman (I can't remember his name) all treated me kindly, respectfully, and fairly.
I had to travel out of state to take my exam in NH which was extremely frustrating, and in general Prometric customer service is horrible. (Test scheduling was a nightmare)
I can honestly say Barbara, Mitchell, and the other gentleman (Navy man) were all very calm, kind, and helpful which made a huge difference and also inspired this review.