Name:
Prometric Testing Center
Center:
Prometric
City:
Columbia
State:
MD
SDN Rating:
Google Rating:
Yelp Rating:
Address:
6304 Woodside Ct #112, Columbia, MD 21046
Google Reviews
by nAgI “Gman”
on 12/06/2022
The young ladies don’t know customer service at all. It’s ridiculous how they talk to visitors. They need to understand most of these visitors are Students, Educators, Doctors, or highly educated. The least you should do is to have smile and pleased face when answering questions. Please note that visitors are stressed, they come here once in a lifetime so just make there experience enjoyable rather, it’s the least they need to worry about when taken an exam. The place and computers are fairly new and flow less.
by Lilia Dail
on 07/17/2022
The staff at this center was extremely rude on the phone and in person. I drove from the Eastern Shore and left in order to arrive an hour before my exam. There was a car wreck before the bay bridge so I called when I was still an hour away because my gps was telling me i would make it right at my testing time. The lady who answered the phone was extremely rude and very unhelpful. She told me there was no point in me even going to my exam and it was like pulling teeth to get any information from her. I decided to go forward and see if I could make it, given my exam was very expensive so it was worth the attempt. Upon arrival, I was 7min late. I was treated very rudely by the man at the front desk and told I needed to plan better and should’ve scheduled somewhere closer and that I couldn’t be accommodated. I was then reprimanded and told that I didn’t even make a courtesy call. Which as I stated above I did in fact make in a timely manner. The man decided to check how much time I had to take my exam (which was an hour and a half). They let me take my exam. I finished my exam in 15min and passed. (I was very prepared for my exam and have tested with Prometric in the past). When leaving the man looked confused and asked if I was already done. I said yes and he LAUGHED!! The whole experience was stressful and unnecessary I understand I was late and I would have been understanding if I was turned away in a nice manner and treated respectfully. But the attitudes and treatment of the staff towards examinees was absolutely awful. I would avoid this center if possible. I would give 0 stars if I could.
by Remi olasore
on 01/06/2023
The two female staff at the center especially the one at the front desk is very unprofessional and selective in relating with people of color. She was so hostile and hash while talking to me and daughter. However, you will see her beaming with smiles and cautious while talking with other people. No sign of empathy when I told them I might have lost my work ID in the place, they didn’t even help look for it, making me to doubt their authenticity. I regretted taking my daughter to this place.
by S
on 11/30/2022
The staff member (a woman - she did not give a name) who left a voicemail for me and spoke with me on the phone was VERY rude. She spoke so fast that I could not understand her, and when I explained I did not understand her, she said she could not talk any louder. Then some strange music played. I hung up and got a different person on the phone (a man - I could not recall if he gave a name), and it was better. After the experience on the phone and reading these reviews, I'm afraid of going into to test. Hopefully it won't be too bad.
by Fatima Lalehchini
on 03/17/2023
If I could give this place ZERO stars I would. PLEASE DO NOT COME HERE. This was my second time coming to this testing center and both times the lady and man that work here have made me feel worthless and dumb. I was insulted by the lady saying “people don’t have common sense” when I called asking where exactly the building was as google maps was not very specific. The directions these two workers give you are hard to make out as both have heavy accents making it hard to understand them speak while mumbling AND having an attitude. They love to roll their eyes at you when you are confused or need clarification. They are also supposed to call you DAY BEFORE the test to confirm and they did NOT call me. If I need to take another test in the future I will drive out of my way to a different place for the sole purpose of how rude and insulting these two workers are. They do not care about you and do not consider how nervous these test takers are when walking in. Prometric Testing needs to re hire kinder people with better communication skills.
UPDATE: Went to the Bethesda location for another test I had to take and it was WELL WORTH the drive. Much kinder staff & overall better experience here rather than this columbia location!
Yelp Reviews
by Anthony K.
on 05/25/2024
Came here for tests on a Saturday 3/25 and the rest of the staff didn't show up. We were made to wait an hour to make sure the employe didn't actually show...
by Denise J.
on 01/25/2022
One of the worst experiences of my life. Prior to taking a test and already being nervous, the rudeness and lack of personality of the "young black woman"...
by Andrew E.
on 05/30/2021
They have a tough job and did it well. Not perfect but well. They should post a few U tube videos of what to expect when going there. It's complicated and...
by Megan G.
on 06/19/2018
Facility itself: just fine. Climate controlled. Easy to find. Parking is easy, too. Clean. Secured locker feature.
Computers: my key board did not work...