Reviews of Prometric Test Center - Oak Grove, OR

by Melissa Gregory

on 10/06/2022

My test was scheduled for 12:00. I did not receive their voicemail telling me to be there FORTY minutes early for check in. Who on earth wants to show up to an exam forty minutes early to sit there and be nervous?! She said they close at 3… why was I able to schedule a 4 hr exam then? I ran to the restroom since I was told I had to forfeit my breaks, and as I walked out the two women were talking trash about me! At least wait until I’m in the testing room to talk your gossip. I’ve been to 3 different testing centers through the years and this one is the WORST! Stay away.

by Shelby Barnes

on 11/14/2022

I missed a call from Rachel at the testing site the night before my test and another the morning of my exam day telling me that I needed to arrive no later than 11:20 a.m. for my 12:30 p.m. exam appointment. Due to limited transportation options I wouldn't have been able to do that even if I had seen the messages. When I arrived at about 12:15 I was informed by Rachel that I was extremely late and that my confirmation had instructed me to arrive prior to 11:30. My confirmation said no such thing, and interestingly enough there was no mention of any such requirement when I'd tested in September on a day that Rachel apparently wasn't scheduled. Rachel also informed me that I could still take me exam, but that I would not be permitted the full exam time. I had to rush through my exam and skip my allowed break, and it was a good thing I did this because I'd barely finished when I was alerted that my exam had ended. My 4 hour exam window ran from 12:20 p.m. to about 3:45 p.m. I have filed a complaint with Prometric, though I doubt it will do any good considering I'm seeing a similar Google complaint dated 11 months ago. So just be aware when you're scheduling that Rachel is an extremely rude and unprofessional employee who WILL limit your testing time so that she can go home early.

by Christopher Menchacha

on 11/23/2022

All of the one-star reviews had me concerned, but I didn't have a bad experience here. The ladies at the front desks were nice and the procedure was fairly smooth. My only gripe would be their firearms policy which (a) makes the place a soft target by announcing to the world that firearms are prohibited and (b) causes firearms to be stored in vehicles parked outside (more likely to be stolen) instead of in the lockers inside (less likely to be stolen). My suggestion to whomever sets this policy is to keep your politics and your business separate. Take the sign down and maintain some strategic ambiguity as far as whether the ladies at the front desk might be armed. I can see why firearms would be covered by the general rule that "anything you could possible write notes on is prohibited," especially since it would be dangerous to unholster your weapon during the test to read your cheat sheet; however, there is no need for a special "no firearms" policy. Some people travel a long ways to take exams in crime-ridden Portland and it would be safest to be able to carry to the test center and then store your weapon in the locker along with the car keys, wallet, etc. Not being able to use those lockers creates unnecessary risk of theft which is far more dangerous to everyone. If you carry, plan ahead. They do check your pockets and check you with a metal-detecting wand, so nobody is carrying inside the testing room.

by Olivier Ezell

on 12/02/2021

USMLE TAKERS PLEASE READ: Whoever is working will call you at the final hour the night before your exam telling you to show up an hour earlier than what’s on your schedule. They want to do this just so they can go home before 5. They let me take the exam anyways, but the person working had very poor coping skills about me showing up “late” and was very chaotic and unprofessional about the whole thing. (I didn’t have my phone on the night before a USMLE, imagine.) A worker here has also tried to shame a colleague out of taking all of her allotted breaks because the worker wanted to go home early. Don’t let them do this - if you need every second of these stupidly important exams, feel free to take it, regardless of what they try to say. Otherwise, it’s the same grimy, moderately uncomfortable experience you’d expect from any testing center.

by Heather Fantino

on 11/19/2020

Very friendly and helpful staff, they even let me start my exam late after a mix up in start times. One thing that could be improved is the spacing of people testing during the pandemic so there's at least one seat between people. Other than that, everything here was great!

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