I don’t normally write reviews but I did not appreciate my experience at this center. I usually take my exams at the Pearson Center in Alhambra (would highly recommend that center!!!) and I am quite familiar with the process. Today I decided to take my exam at this center and I could not figure out the locker, since it had an additional lock that I had not seen in previous test centers. The woman at the front, did not get her name, expressed things in a very mean and rude manner. She stated “once you touch one locker you can’t touch another one, we disinfect each after every use” but in a manner that did not sit well with me. I understand the protocols and have no problem with them, what I did have a problem with was the mannerism and tone used. Please be nicer to others, personally I would frame that as “I’m sorry, once you choose a locker you have to use that one because of Covid protocols, do you need assistance?” I just wish people would reflect on how to properly communicate with others, in a friendly manner rather than being so mean, my day went from a 7 to a 2 with that encounter and I could not get it out of my mind during my exam. Every interaction counts, being nice and showing empathy literally does not require extra effort.